Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with how we've ranked a poker site? This page explains how to reach Poker, what we can help with, and what falls outside what we do.
What We Can Help With
Poker is an independent comparison and review site covering online poker rooms for US players. We're happy to hear from readers on topics like:
- Corrections to bonus terms, licensing details, or other facts in a review
- Questions about how we scored or ranked a particular poker site
- Feedback on our methodology or suggestions for sites to cover
- General queries about how our affiliate relationships work
What We Can't Help With
We review poker operators — we don't run one. That means we're not able to assist with account logins, deposits, withdrawals, KYC verification, or any dispute you have with a poker site itself. Those issues need to go directly to the operator's own support team, since we don't have access to player accounts or the ability to intervene in a site's internal processes.
If you're dealing with a billing, payment, or account problem related to any site we mention, check that operator's help or support section directly — usually linked from their cashier or account settings page.
Affiliate Disclosure
Poker earns commission when readers click through to a poker site and sign up. This is how independent comparison sites like ours stay running. It does not affect our rankings: operators cannot pay for a better position, and every rating reflects our own editorial assessment based on the criteria described on our About Us page. If a site cuts corners on player safety or fair terms, we say so, commission or not.
Before You Write In
A few common questions are already answered elsewhere on the site, which might save you a wait:
- Curious how we score and compare operators? See our review process on the About Us page.
- Worried about your play, or want tools to set limits or take a break? Visit our Responsible Gambling page, or call 1-800-GAMBLER for confidential support.
- Want the legal detail on how this site operates and what we're liable for? That's covered in our Terms and Conditions.
Response Times and What to Expect
We read every message that comes in, though as a small editorial team we can't guarantee an instant reply. Corrections and factual errors are usually the fastest to action, since they affect the accuracy of what other readers see. General feedback and site suggestions may take longer to work through.
When writing in, it helps to include the specific page or poker site your message relates to, and what you'd like us to check or change. Vague messages take longer to resolve than specific ones.
A Reminder on Eligibility
Everything on Poker is intended for adults of legal gambling age. Most US states set the minimum age for regulated online poker at 21, though a small number allow 18. Online poker is regulated on a state-by-state basis in the US, and availability, licensing, and legal status vary depending on where you live — always confirm the rules for your own state before signing up anywhere. This site does not accept or process gambling activity itself; it exists purely to inform.
If gambling is causing you stress, financial strain, or is no longer something you feel in control of, free confidential help is available around the clock at 1-800-GAMBLER, or through the resources listed on our Responsible Gambling page.